DMV-Week Three Essay Example | Topics and Well Written Essays - 250 words

DMV-Week Three - Essay ExampleThe five whys will help identify a spunk problem at the DMV. The first question one might ask is Why atomic number 18 the lines so long - lines being the symptom. The answer to this would probably be too many people and not tolerable staff. The second logical question would be why are there not enough staff to quickly and efficiently address all the patrons?, to which a DMV apologist might answer because there are not enough resources allocated to staffing the DMV. Finally, a fourth why question will get at a cause of the issue. Why are not enough resources allocated to the DMV to allow it to operate properly? to which the answer whitethorn be because there is no incentive to improve customer religious service. Finally, the question to get at the descend cause would probably be why is there no incentive to improve customer service? with the answer being, because the DMV has a monopoly on its services. One solution might then be to contract it to a way(p) companies, using wait times as an evaluation tool, or else giving bonuses to DMVs that handle the most patrons the instant(prenominal) to incentivise short wait times and create artificial